Updates with a plan.
Review WordPress, theme, and plugin updates against the site’s setup. Plan the changes, check compatibility, and verify the agreed pages and functions before closing the task.
Core, theme & plugin maintenanceWORDPRESS MAINTENANCE & SUPPORT
After the launch.
Still in
good hands.
Updates, fixes, and everyday improvements for your clients’ WordPress sites. We handle the ongoing work, with clear priorities and updates your agency can share under its own brand.
CARE BEYOND THE LAUNCH
Your clients’ familiar tools.
Part of the care plan.
Gravity Forms
WHAT WE CAN TAKE CARE OF
The updates. The fixes.
The ongoing to-do list.
Keep routine care and client requests moving through one agreed process. We define the work around each site and your agency’s capacity.
Recovery planned ahead.
Review the backup setup with your hosting provider, confirm access to restore points, and agree on recovery steps. Restore testing and backup frequency are defined for each site.
Backup & recovery planningBugs traced to the cause.
A broken form, a layout issue, or a plugin conflict. We reproduce the problem, investigate the cause, and check the fix against the affected journey.
Troubleshooting & bug fixesFind what’s slowing things down.
Find out what is slowing an important page down. We establish a baseline, investigate the bottleneck, and compare the result after an agreed change.
Speed reviews & targeted improvementsThe everyday requests, handled.
Content changes, new sections, form adjustments, and small layout improvements. Your agency sets the priorities and we work through the queue within the agreed capacity.
Content, layout & small changesAn update you can pass on.
Know what changed, what was checked, and what still needs attention. We give your team a clear work summary so you can keep clients informed under your own brand.
Work summaries & follow-up prioritiesA planned update.EXAMPLE CARE CYCLE
- BEFORE THE CHANGEConfirm a recovery path.
Check the restore point, access, and what a rollback would affect.
- IN STAGINGUpdate and check key journeys.
Review the agreed pages, forms, and store flows where applicable.
- BEFORE RELEASEGet the agency’s approval.
Share the result and agree on a suitable release window.
- AFTER RELEASEVerify the live site.
Repeat the agreed checks and record anything that needs follow-up.
A check fails? Pause the rollout. Investigate the issue and agree on the next step before proceeding.
CHECK WHAT YOUR CLIENTS RELY ON
“Updated” is a status.
Working is the goal.
A completed update doesn’t tell you whether an enquiry arrives or a customer can finish an order. We agree on the journeys that matter and include them in the checks.
- Important pages and layouts on desktop and mobile
- Forms, notifications, and connected services
- Cart, checkout, and account flows where applicable
We use staging where available. If a site has no test environment, we agree on preparation and a suitable release approach before making changes.
HOW ONGOING CARE WORKS
A routine your team
can work with.
You keep the client relationship. We work with your agency on the care routine, the request queue, and the decisions that need your input.
- 01
Get to know the sites.
Review the hosting, plugins, custom code, and current issues. Identify access needs and the pages or functions each client relies on.
YOU GETA site review & initial priorities - 02
Set the care routine.
Agree on covered work, update frequency, support hours, and how requests reach us. Decide who prioritizes tasks and approves changes.
YOU GETA shared scope & request process - 03
Make and check changes.
Work through the agreed queue. Investigate issues, test changes, and flag dependencies or extra work before expanding the task.
YOU GETCompleted work with verification - 04
Keep your team informed.
Share completed work, open issues, and decisions needed from your agency. Review the next priorities as your clients’ needs change.
YOU GETA work summary & next steps
CLEAR COVERAGE FROM THE START
Know what’s covered.
Know what comes next.
A brochure site and a busy store need different care. We review your sites and agree on the work, cadence, and capacity together.
Talk through your sitesThe sites and the work
Which sites are covered, their current condition, routine checks, update frequency, and the types of requests your team expects to send.
The support arrangements
Working hours, response targets, priorities, approval contacts, and how urgent issues are raised. Monitoring and any out-of-hours coverage need an explicit agreement.
The time and dependencies
Care and support use agreed development capacity. Larger fixes or new features are estimated before work starts. Hosting, subscriptions, and paid software are separate.
Can you maintain a site you didn’t build?
Yes, after an initial review. We look at the hosting, theme, plugins, custom code, and known issues before confirming coverage. If outdated or unsupported components need attention first, we explain the work involved before starting routine care.
How often do you update each site?
We agree on a schedule based on the site’s activity, dependencies, and release constraints. Not every update should go live at the same time. An urgent security update may need a different priority, with testing and release steps agreed for the situation.
What if a site breaks or a request is urgent?
Send the affected URL, what changed, the steps to reproduce the issue, and its impact on the business. We assess the issue within the agreed support coverage and coordinate with your team or host as needed. Support hours, response targets, and any out-of-hours arrangements are confirmed before work starts; 24/7 emergency coverage is not included by default.
Are hosting and backups included?
Hosting and paid backup services are separate. We can review your existing setup and help coordinate with your provider. Backup frequency, retention, restore testing, and responsibility for recovery are agreed for each site. A restore also needs to account for newer orders, submissions, or content.
Does maintenance use our monthly hours?
Yes. Reviews, updates, troubleshooting, fixes, and reporting use the agreed monthly capacity. Your agency prioritizes the work, and we flag tasks that need more investigation or time. Maintenance is included among the types of work available on all current plans; the number of sites and scope are agreed before starting.
What falls outside routine maintenance?
A redesign, a new integration, substantial custom functionality, or recovery from a compromised site needs its own assessment and scope. We explain the dependencies and estimated effort so your team can decide how to proceed. Software licenses and third-party fees are separate.
HELP WITH WHAT COMES AFTER LAUNCH
Give your clients’ sites
a plan for what’s next.
Tell us about the sites you look after and the work that keeps landing on your desk. We’ll help you define the support you need.
Let’s talk about ongoing care Explore monthly capacity